+ 300 FS
Across three deposits
Privacy Policy
This Privacy Policy explains how Cobra Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise use our services. It also explains your privacy choices and how to request access, correction or deletion of your information.
Players Also Enjoy
Maleficent Fusion Reels
kagaming
Redhead Bounty
tomhornnative
Puffer Swimming
kagaming
Starlight Jackpots Captain's Catch
novomatic
Lightning Rush
platipus
Wild Bingo
platipus
Information we collect and receive
Cobra Casino collects and uses information that is needed to operate an online casino account, provide services and meet applicable obligations. The information we handle depends on how you interact with the website and the services you use. Some information is provided directly by you, while other information is created or collected when you use the website.
Article contents
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account credentials and preferences. We may also keep records of your communications with customer support, including questions, complaints, requests and information supplied to help resolve an issue. These details allow us to create and administer your account, communicate with you and provide appropriate support.
Identity and verification information
To help confirm your identity, age and eligibility, we may request verification information and documents. This can include identity documents, information from those documents, proof of address or other information reasonably required for account checks. We may also handle information connected with responsible gambling checks, account security reviews and fraud prevention. These checks help protect players, the website and the wider payment and gaming environment.
Payment and transaction information
We may handle records about deposits, withdrawals, payments, account balances, gaming activity and other transactions connected with your account. Payment providers may process payment details on our behalf. We may receive confirmation, status and limited identifying information from those providers so that transactions can be processed, checked, reconciled and supported. We do not need to retain every payment card detail to maintain a transaction record.
Technical, device and usage information
When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, access times and pages or features used. We may also receive information about how you interact with emails or website content. This information helps us maintain website functionality, understand performance, protect accounts and identify unusual or potentially harmful activity.
You should provide information that is accurate and current. If you provide information about another person, you should have permission to do so and should make sure that person understands how their information may be used. Some information may be necessary before an account can be opened, maintained or used.
How we use personal information
We use personal information for clear and legitimate operational purposes. The main reasons include providing the website and casino services, managing accounts, processing transactions, responding to enquiries and keeping the service secure. We seek to use information in a way that is relevant to the purpose for which it was collected.
- To create, verify, maintain and close player accounts.
- To confirm identity, age and account information before allowing or continuing certain activities.
- To process deposits, withdrawals and other transactions, and keep accurate financial and account records.
- To provide customer support, investigate complaints and respond to requests.
- To detect, prevent and investigate fraud, money laundering, unauthorised access, manipulation and other prohibited or harmful activity.
- To monitor the security, stability and performance of the website, systems and services.
- To meet legal, regulatory, tax, accounting, dispute-resolution and other compliance requirements that apply to our operations.
- To communicate service notices, account information, security alerts, policy updates and other essential messages.
- To understand general usage patterns and improve website content, functionality and player experience.
- To send promotional or marketing communications where permitted and where the required permission or other lawful basis applies.
Where information is used for marketing, you can choose not to receive those communications. You can withdraw your consent to marketing at any time by contacting support@cobracasino.best or by using an unsubscribe option included in a marketing message. Withdrawing consent does not affect the lawfulness of marketing carried out before the withdrawal, and it does not stop essential service or account communications.
Sharing information with service providers
We may share relevant information with trusted providers that help operate the website and services. Depending on the circumstances, these providers may support payment processing, identity and age verification, fraud monitoring, information technology, hosting, customer support, communications, security, analytics, auditing or professional services. Providers should receive only information that is reasonably needed for their role and are expected to handle it securely and in accordance with their obligations.
Information may also be disclosed where necessary to protect players or the website, investigate suspected wrongdoing, respond to a lawful request, enforce applicable terms, resolve a dispute or comply with an obligation. If services or providers operate in another country, information may be transferred or accessed internationally. In those circumstances, reasonable steps should be taken to protect the information and handle it appropriately.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or signals that help a website remember information, keep sessions working, recognise a device, protect account activity, measure performance and understand how features are used. Some cookies may be necessary for core functions, while others may support analytics, preferences or communications.
You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all future cookies, or notify you before a cookie is stored. If you block cookies, parts of the website may not work correctly or some preferences may not be retained. Cookie controls do not necessarily remove information already collected for other lawful purposes.
Security of information
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, account protections, monitoring, secure transmission and procedures for handling incidents. No website, device or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and should contact support promptly if you suspect unauthorised use.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. The length of time depends on the type of information, the reason it was collected, account and transaction requirements, unresolved disputes, security needs and applicable obligations.
Closing an account does not always mean that all information can be deleted immediately. Some account, identity, payment, transaction, security or compliance records must be kept for a period required by law, or may need to be retained to establish, exercise or defend legal claims. When information is no longer needed, we take reasonable steps to delete it, anonymise it or securely dispose of it.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security considerations or records that must be retained. We aim to respond to valid requests within a reasonable period and may ask for information needed to confirm that the request relates to you.
Requests you can make
- Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
- Correction: ask us to correct information that is inaccurate, incomplete, outdated or misleading.
- Deletion: ask us to delete your personal data where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or operational reasons.
- Marketing consent: withdraw your consent to marketing communications at any time. This does not prevent essential messages about your account, transactions, security or the operation of the services.
- Further questions or complaints: contact us if you have concerns about how your information has been collected, used, shared or protected.
To exercise your rights or make a privacy request, email support@cobracasino.best. Please describe the request clearly and include enough information for us to identify the relevant account without unnecessarily sending sensitive documents. We may need to verify your identity before providing information, making a correction or processing deletion. If a request cannot be completed in full, we will explain the reason where appropriate and may identify any information that must be retained.
Children and account eligibility
The services are intended only for people who are legally permitted to use online gambling services in their location. We do not knowingly invite children or people who are not eligible to create an account. If you believe that a child or ineligible person has provided personal information, contact support@cobracasino.best so the matter can be reviewed and appropriate steps can be taken.
Changes to this Policy
We may update this Privacy Policy when our services, technology, privacy practices or obligations change. The updated version will apply from the time it is made available on the website, unless a different commencement date is stated. We encourage you to review this page from time to time. If a change is important to your use of the services, we may provide a suitable notice through the website or your account.
